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Gavin Oxman
Verified Expert in Product Management
Product Manager
Gavin has over 20 years of experience in product management and strategy roles in telecommunications, enterprise SAAS, international development, and financial services. Most recently, he has built products in analytics, employee engagement, and video integrations, impacting millions of people. Gavin holds an MBA from the Wharton School and an MA in International Studies from the Lauder Institute at the University of Pennsylvania.
Expertise
Work Experience
Senior Product Manager
T-Mobile
- Implemented new nationwide rate plans and price change strategy for the T-Mobile/Netflix partnership, impacting tens of millions of subscribers. Exceeded goals for rate plan launch by +30% for new subscribers and +40% for Netflix usage.
- Spearheaded T-Mobile/Sprint merger work for video partner integration and rate plan design impacting 10+ million subscribers.
- Created and drove product vision, requirements, and project communications among external partners and internal teams, including commercial strategy, legal, customer care, retail, accounting, engineering, and senior leadership team (CIO, CMO).
Director of Product Management
Limeade
- Oversaw the creation of the first Limeade self-service analytics platform, which grew to 1,500+ users at 200+ enterprise customers. Led team of eight engineers and data scientists to build a product and manage and prioritize product roadmap.
- Implemented triage process that reduced Limeade R&D backlog by 30% and improved execution by 50% over six months.
- Led global PM efforts to expand Limeade into 60+ countries and 11+ languages.
Treasurer and Board Member
INTEGRATE HEALTH
- Created quarterly financial reporting system that updated board members on financial health and progress of this healthcare non-profit serving over 100,000 individuals in Togo. West Africa.
- Led finance committee operations including annual planning, quarterly board meeting presentations, budget approval, and creation of internal financial management processes.
- Led various fundraising events and activities in the Seattle and New York regions, gaining hundreds of new supporters and hundreds of thousands in contributions.
Product Manager, Customer Experience
Smartsheet
- Executed over 60 product enhancements which increased new customer engagement by +10% and paid conversion by +30%.
- Conducted 100+ usability tests and prioritized hundreds of monthly enhancement requests from sales and support teams.
- Analyzed clickstream data to create new Tableau visualizations showing customer paths and blockers and to measure feature effectiveness. Regularly presented findings to the executive team and influenced prioritization of feature decisions.
Product Planner
Microsoft
- Managed customer insights and competitive analyses for a $2+ billion product portfolio and regularly presented insights to engineering and marketing executive leadership.
- Defined customer segments and market opportunity for the Visio team and MS Office president, which prompted a multi-year investment in new diagram types.
- Managed surveys, interviews, site visits, and focus groups with 10,000+ global customers and translated customer needs into business and product requirements.
Business Strategy Advisor
Peace Corps
- Built the management structure for 5,000 client microfinance NGOs. Awarded USAID grant to design and implement training programs in governance, internal audit, and loan approval for a $100,000+ portfolio.
- Developed and taught year-long business skills course to a group of scholarship students and their parents. Developed loan model, which contributed to 500 new scholarships for group members from sponsor NGO.
- Organized and led 150 km AIDS awareness bike rides involving 12 volunteer riders, two NGOs, and local chiefs and medical personnel in ten villages in the Central Region of Togo. Educated 4,000+ people on AIDS awareness topics.
Senior Consultant
Deloitte Consulting
- Led Deloitte and Deutsche Bank cross-functional teams in designing technology infrastructure of bank’s then-largest global data center (70,000+ sq. ft.). Created and led approval process between bank’s technology managers and its senior executives.
- Managed Deutsche Bank's global cost reduction program which realized +$20 million in IT infrastructure savings.
- Founded a global Deloitte Palm OS knowledge management system that streamlined data and reduced project cost.
Project History
Netflix Integration for New Mobile Rate Plans
Implemented new nationwide rate plans and price change strategy for the T-Mobile/Netflix partnership, impacting tens of millions of subscribers.
Analytics Platform for Limeade
Oversaw creation of the first Limeade self-service analytics platform which grew to 1,500+ users at 200+ enterprise customers.
Our product (a daily refreshed Amazon Redshift data warehouse and over 20 Tableau self-service dashboards) filled in these gaps and more, becoming one of the common promoter themes in NPS surveys, earning +100% annual increases in weekly active users, and contributing to +10% annual improvements in employee participation and well-being outcomes. Innovations included showing the relationship between employee well-being and business outcomes, and predicting turnover risk based on well-being metrics.
I was accountable for nearly all non-engineering components of this product including visioning, customer research, vendor selection, requirements, sprint planning, training, communications, go-to-market, and optimization. I also helped build a strong team by aggressively recruiting engineers and designers to build our 8-person team and meet tight timelines.
Global Expansion
Led global expansion of the Limeade product into 60+ countries and 11+ languages.
Backlog Reduction
Created process that reduced Limeade R&D backlog by 30% and improved execution by 50% over six months.
My improvements included creating a motivated stakeholder team with representatives from partner teams (e.g. sales, ops) who could prioritize requests from their teams and participate in triage meetings. I also established a regular cadence of triage and review among PM and R&D. I made these meetings more fun by offering free lunch, introducing a bell that people could ring when issues were closed, and creating a friendly competition across teams to close the most items over time. I created public dashboards of progress and communicated backlog results to the company every two weeks, which helped employees understand the work, prioritization, and progress that was taking place.
With these improvements over six months, we were able to reduce the overall backlog by 30% and improve the number of completed items by 50%.
Diagramming Market Analysis
Defined customer segments and market opportunity which prompted a multi-year investment in new diagram types.
Education
Master's Degree in International Studies
The Lauder Institute at the University of Pennsylvania - Philadelphia, PA
Master of Business Administration (MBA) in Management
The Wharton School - Philadelphia, PA
Bachelor's Degree in Electrical Engineering
Princeton University - Princeton, NJ
Certifications
Reforge Product Strategy
Reforge
Web Technology Solutions Certificate
University of Washington
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